Shipping & Delivery

        Domestic Shipping:

We use FEDEX and USPS for all of our shipping inside the United States.

Delivery times are between 1-5 days depending on your distance from Southern California

We do our best to ship all of our orders on the same day they are received. Orders received on the weekends and holidays will ship on the next business day.

We must charge sales tax for all orders that are shipped to a CALIFORNIA address.

We pride ourselves on making sure every one of our orders reaches its destination on time and intact…however, that all starts with you entering your correct address. Please double-check!

If you have any questions, please e-mail us at sales@mokuluatrading.com, and thanks in advance for your order!

International Shipping:

We are pleased to offer international shipping to most country's. Should your country not be available your order will not be allowed to process.

There are a few rules that we have so please read carefully before placing your order.

1—-All orders will be shipped via FEDEX and USPS  so that they can be tracked and insured. Delivery takes 14 business days or longer, depending on your location.

2—-We cannot ship to P.O. boxes; it must be a home or business.

3—-Please double-check your address! If you gave us an incorrect address and your item is undeliverable, we will be unable to issue a refund. Include your phone number to help reduce errors with your local carrier.

4—-Each country has their own tax, duties and customs charges…YOU are responsible for those charges…we cannot label any item as a gift.

5—-Sometimes we are unable to ship to certain countries. Should this occur with your order you will receive a refund within 48 hours from the time we determine we cannot ship the order.

6—-REFUNDS will only be given on damaged items and you are responsible for return shipping on the item. Once the item has been returned we will issue the refund within 48 hours of receiving the item.

7—-We are unable to process exchanges; please order carefully.

8—-If you have any questions, please e-mail us before placing your order. We can be reached at sales@mokuluatrading.com

10—We look forward to helping you. Thanks for your order.

Privacy & Security

 

WHAT WE DO NOT KEEP

We do not keep or store any of your of your financial information...ever. 

 

All of our payments are done thru Paypal or PayPal Pro(credit card transactions)  PayPal is an industry leader in online payment and security.  All charges from all of our sites will appear as "Mokulua Trading" whether you paid via your Paypal accout or used our credit card option. 

WHAT WE DO KEEP!!!

We do keep your name, physical address, phone number, email address and a record of your order.  We do this incase we have a problem with your order.  We will only contact you about your order and not about anything else.  If you want to be alerted about up coming events you can sign up on our home page.  We do not share our customer files with anyone, we had to earn your business and so can everyone else.

We do keep our promise to always ensure that you get the best customer service that we can provide...always.

Returns, Replacements & Refunds.

We gladly accept returns on items that are damaged, defective or do no fit correctly. Please follow the instructions below to receive a refund or a replacement product. You will be responsible for return shipping of the product, but we will ship back your replacement for free. Sorry, but we cannot reimburse you for your return shipping cost*.

*damaged items will have all return shipping costs refunded to the method of payment.

1—Contact us at sales@mokuluatrading.com when you realize that there is a problem with the item, but not more than 7 days after you have received the product.  Please do not ship the item back without contacting us first.

2—Tell us which product you are returning and why. Also include your name and the state you live in.

3—We will send you an address to mail the product to and upon receiving the item, we will issue you a refund or send a replacement.

4—Please do not wear or use the item as this makes it harder for us to accept returns.

5—We only accept returns for orders made on this site…anything else must be returned to the store or website from whom it was purchased.

6—International Returns: Please see our International Shipping page.

7—Bottom line…we want you to be happy…so we promise to do our best to make that happen. We can’t promise to accept every return but we’ll sure try!!!

Size Chart

How To Measure: Remember to keep the measuring tape comfortably loose.

Bust: Measure around your body, under your arms and over the fullest part of your bust.

Waist: Hold measuring tape at your natural waistline. For a baggy fit, add 2" - 4" to waist size.

Hips: Measure around the fullest part of your body.

Juniors Sizes (In Inches)

Juniors Size Conversion Chart

Mens Size Chart